VRX Industrial — Shipping Policy
ORDER PROCESSING AND HANDLING TIME At VRX Industrial, quality assurance is our top priority. To ensure the reliability of the industrial automation components and hardware you receive, our standard handling timeframe for all orders is 3 to 5 business days.
Please note that this 3-5 business day processing window applies strictly to all orders, regardless of the shipping speed selected at checkout, whether the freight is prepaid by us, or if it is being routed through a customer-provided shipping account.
During this handling period, our technical team rigorously processes each order to our highest quality standards. Every part is carefully inspected, evaluated, and tested before it is authorized for packaging and shipment. We work as fast as we can to get your facility back up and running, and our team will notify you directly in advance if any unforeseen delays present themselves during the inspection or fulfillment process.
SHIPPING METHODS AND TRANSIT TIMES Once the 3-5 business day handling and testing phase is complete, your order will be dispatched using the shipping method or freight carrier selected at checkout. Please be aware that the transit times estimated by the carrier begin after the package leaves our facility, not from the moment the order is placed.
CANCELLATIONS AND MODIFICATIONS Because our fulfillment process involves immediate allocation and technical testing of specialized parts, orders begin processing very quickly.
Once an order has entered the fulfillment stage, it can no longer be modified or canceled through standard channels. If you need to cancel an order that has already been processed for fulfillment—even if the package has not yet physically shipped—you must reach out to our support team to submit a formal Return Request.
If the return request is approved, it will be processed according to our standard Return and Refund Policy.
LOST OR DAMAGED FREIGHT Once we transfer your products to the shipping carrier, the title and risk of loss pass to you. We are not responsible for delays, damage, or loss caused by standard couriers, LTL freight carriers, customs processing, or other events outside of our control. If your shipment arrives damaged, please document the damage immediately with the carrier and contact our support team so we can assist you with the next steps.
CONTACT US For any questions regarding your shipment, expedited freight requests, or to initiate a cancellation/return request, please contact our team immediately:
Email: support@vrxindustrial.com
Phone: +1 (847) 200-9601
Mailing Address:
VRX Industrial LLC
27450 W State Route 120, Unit B2-107
Lakemoor, IL 60051