VRX Industrial accepts returns for most industrial components within 30 days of the original delivery date. To be eligible for a return, components must be strictly in brand-new, unused condition, and in their original, undamaged manufacturer packaging. Parts that show signs of installation, wear, or testing will be denied.
All returns require an approved RMA number. Returns sent back without prior authorization will be refused at our receiving dock and returned to the sender at their expense. To initiate a return, email support@vrxindustrial.com with your order number, part number(s), and a detailed reason for the return.
Due to the technical nature of our industrial inventory, the rigorous 3-5 day quality assurance testing required prior to shipment, and standard B2B logistics costs, a standard 20% restocking fee applies to all non-defective returns.
Non-Returnable Items: Custom orders, special order parts, and electrical components that have been unsealed or installed are strictly non-returnable and non-refundable.
Once your return is received and inspected at our Lakemoor, Illinois facility, we will notify you of the approval or rejection of your refund. Approved refunds are processed to the original method of payment within 5-7 business days, minus original shipping costs and applicable restocking fees.
Return shipping costs are the responsibility of the buyer unless the return is due to our direct fulfillment error (e.g., shipping the incorrect part number).
If a component arrives damaged, it is not processed as a standard return. You must document the damage on the delivery receipt (BOL) immediately with the carrier and notify support@vrxindustrial.com within 48 hours to initiate a formal freight claim.